Careers

Work at Corporate Network Services

We are looking for people who have the required technical expertise combined with a positive, can-do attitude. (If you have previous proven experience requiring customer service skills, we consider that a plus.) Good English speaking and writing skills are a must. Candidates applying for any position with Corporate Network Services must be prepared to take a drug test, have reliable transportation, and be willing to travel to client sites in the local area. Salary requirements must be included with your resume.

Applicants may mail, fax or email resumes and salary requirements to:

Corporate Network Services,Inc.
P. O. Box 505
20010 Fisher Avenue, Suite E
Poolesville, MD 20837-2304
Fax: 301-349-2518
employment@cornetser.com [Equal Opportunity Employer]

We are looking for the following position:  Tier 2 Technician, Poolesville, MD office

Job responsibilities:

*Respond to tickets into our Managed Services call center
*Handle escalations from Tier 1 Support to resolve various server, desktop, and networking issues
*Review trouble tickets and ticket procedure to ensure that tickets are completed with pertinent information and assigns them to the correct department for action
*Delight our customers
*Follow our set processes and procedures
*Engage in our customer programs

Requirements:

* Windows 2003/2008 Server Installation, Administration, and Recovery
* Extensive knowledge of Microsoft Exchange 2003 and 2007 Server
* Extensive knowledge of TCP/IP
* Strong skills in DNS, DHCP, WINS
* Cisco Routers
* Windows Workstation Operating Systems (XP, Vista, Windows 7)
* Firewall rules, VPN, security
* DSL, T-1, WANs, LANs and related technologies
* Ability to troubleshoot remotely
* Microsoft Terminal Server
* Backup Troubleshooting
*Ability to document problems and solutions in help desk ticketing software; experience with ConnectWise and Kaseya a plus
* Previous experience in a customer service environment a plus, such as food service or retail

Qualifications:

*Willing to travel to client sites as needed
*MCSE or MCITP certified
*Reliable transportation
*Able to pass drug screen and background check
* Friendly, customer-service oriented attitude
* Belief in our core values
* Able to thrive in fast-paced environment