Archive for the ‘Human Resources’ Category

Change the Way you Interview to Hire the Right People

Friday, May 11th, 2012

With the economy and unemployment the way it is today, your company’s posting of open positions is likely to garner a huge response.  But how do you find the perfect person in that stack of resumes? Since the interview is in essence all you can go on, your company’s interview questions are very important to help you make the right choice.

Make certain that your interview questions solicit the data that will help you choose the individual with the traits you want. If you use a cookie cutter approach to the interview, it’s likely you’ll get uninspired, cookie cutter answers.

Ask the Right Questions

Rather then asking people what their former positions were, ask them how they positively impacted their positions at their previous employers. Did they create any processes that improved efficiency? Did they help their employers save money, if so, how?

One of the most popular questions to ask a candidate concerns their strengths and weaknesses. Avoid asking them to list these; almost everyone has predetermined answers. Instead ask them what they bring to the culture of a company, or ask them what they do to make their job more satisfying. The answers you get to these types of questions will assist you to gauge the actual inventiveness of the person you are interviewing.

Another method you could use to measure creativity is to give them a task to execute. Something simple, for example have them write their ideas about what their ideal work environment would be like. Or they could brainstorm products and services for a company of your choosing. You could keep it light and fun; the goal is to get a snapshot of their brainstorming abilities, and creativity.  In addition, if you have a technical opening, you also want to ask him or her to explain how to solve common technical issues your company faces.

At Corporate Network Services, we are looking for people-friendly candidates who embody our Attitude tenets and customer service requirements for our computer consulting business, so we also craft questions that help us determine if the candidate would fit in with our culture and purpose.  What is important to your business?  Make sure you’ll be able to determine if the candidates have those traits or not by the time the interview process is over.  Sometimes as part of the interview process we require candidates to take a personality test, just to give us another data point when deciding between qualified candidates.  Two that we like are Kolbe and DISC.

Finally, while the interview is an important part of our selection process, don’t discount how candidates interact with all of your employees during the entire recruiting process.  How are their communication skills over the phone?  How do they treat your receptionist?  What do they do to follow up after the interview?  All of these things are important to consider when looking for a new team member for your business!

To view the open positions that we have at Corporate Network Services, visit our employment page.


How to Ask for a Raise at a Start-Up, and Get One!

Friday, May 4th, 2012

Times are certainly tough for start-up businesses, but that shouldn’t mean that you should be afraid to ask for a raise if you feel like your hard work justifies a higher salary.  As an Executive team member for a start-up government IT contracting business, one of our Directors came to us just for that reason, and was successful in winning us over to get a new salary.  You can try the same thing! Here’s how to do it:

  1. Document the new work you are doing and determine the benefits and value that you are providing the organization.  How are your current responsibilities above your original job description?  How many extra hours are you working? What tasks have you tackled that no one else wanted?  How have those things impacted the business?  Did they save money, make money, save a client, attract a new client, or make the company more financially stable?  Even so, how do your executives value that impact? Do you know what your executives are valuing in that moment of time?  If you’ve had a performance evaluation, how did you do?  Don’t ask for a raise if you aren’t earning top scores.
  2. Determine what new salary you want by analyzing the market.  Consider all the hats you are wearing (operations, administration, finance, sales, marketing, etc.) and analyze those salaries, too.  This data can be found easily on line at places like www.salary.com or associations unique to your industry.  How do all those new salaries compare to your current salary?  Together, what do they average out to be?  When you are finished, determine what a target realistic salary could be for you.
  3. If you have access to financial information, run some numbers to see if the new target salary is affordable for the business.  If it isn’t, reconsider your number or come up with a way to afford it.  Maybe you can present some ideas on how to save money on expenses somewhere else to help justify the new amount.
  4. Get an appointment with the executives.  Ask for a meeting with all of the decision makers, or ask for time on the agenda of a regularly occurring meeting where the executives will be.  Make sure you are asking the final decision makers.
  5. Prepare and practice your presentation.  Don’t forget to also prepare for questions, objections or alternatives.  They’ll probably want to know first if your requested salary is even affordable.  They might want to know if you also expect a title change.  They might wonder how your new salary would impact those around you; if they give you more money will they have to give everyone more money?  Decide ahead of time what you are going to do if they turn you down flat, say “ok but not now,” or offer you another type of benefit.  Will you resign?  Will you ask for another meeting in 3 more months?  Would you accept a bonus or commission plan in lieu of a salary jump? What if they tell you that the value you thought you were providing wasn’t really of value?  Will you be open to accepting their evaluation of your work?
  6. It’s the day of your meeting, what are you going to say? Start out by telling them how happy you are to have the job that you have, and that you are excited about the company’s future.  List the tasks you’ve accomplished and show how they provided value to the company.  Admit that you’ve done some thinking lately and came to the conclusion that your current salary is not commensurate with the job you are providing for the company.  Show the salary figures that you researched.  Tell them the new salary you want.  When you are finished, sit back and let them take the floor.  Answer their questions that you’ve hopefully already prepared.  Use smart selling skills:  if they say yes, stop talking and say thank you.  Don’t keep blathering on with data that you have in your arsenal.  If they say no or not yet, present what you are prepared to do or ask for.
  7. Follow up after the meeting.  If they said yes, thank them again and see what needs to be done to process it.  If they said not yet, come up with your plan to meet their criteria to earn a yes later.  If they said no, hopefully you set the stage for asking another time.

You don’t need to be afraid to ask for what you are worth if you present a strong case and are open to hearing the feedback you might receive.  Good luck!  Let me know if you used these ideas and it worked!


Secure your data closet to protect your business

Monday, March 12th, 2012

We’ve talked a lot about data closets in this blog, and for good reason, they contain the backbone of your corporate IT services.  But we at Corporate Network Services have been concerned with something we have noticed at many customer sites—easy access to data closets. Why does this matter?  Because security threats and disasters don’t always come from tornadoes and hurricanes, they can also come from your own employees.

As a business owner, you hate to believe that employees might harm your company, but it’s true.  At one of our clients, two employees from two different locations got together to discuss how they could get around the content filter in the company’s network switch.  Maybe they wanted to buy concert tickets together on StubHub that Friday afternoon.  Maybe they wanted to look at baby pictures on Flickr.  Whatever it was, the company had already determined it didn’t want employees doing that since certain web sites were blocked.  What did these two employees do?  They took matters into their own hands.  They separately went into the data closet in their offices and physically pulled all the cables out of the firewall.  Problem solved, right?  WRONG!  This action of course took the network down! Not only were those two not able to buy tickets or look at pictures, no one was able to work.

Luckily, a CNS consultant was near one of the offices and fixed the cables within the hour.  The other office wasn’t repaired until Saturday morning (thus incurring over time charges).  Our client immediately installed locks on their server closet doors after this happened, and they instituted a new policy: any employee caught tampering with the company network will be dismissed.

How secure is your network from your employees?  If you’d like us to perform a security review for your company, let us know.


Keep your employees motivated with these 4 tips

Saturday, April 9th, 2011

Inspiring employees can often be hard to do when you’re running a small business. Funds are often limited and there is not a lot of time to spare. Keeping your employees inspired, however, is imperative to the success of your business.

Luckily, there are plenty of ways to inspire employees that don’t include big bonuses. A little creativity can go a long way in terms of showing employee appreciation. Here are a few excellent, simple ideas:

1. Ask for input

It means a whole lot to most employees to know that their thoughts and opinions are taken into consideration. By asking for input and applying the best suggestions, you are showing them that you cherish their opinions and that they play a significant role in the company.  For example, at CNS a few employees got together recently to preview our health care options for our renewal.

2. Change it up

Often repetition can lead to a reduction in motivation. When this happens, it’s important to remember the cause for the tapering motivation and mix things up a little. If you know an employee is willing to exercise a certain skill, try giving him or her a project that allows for that. It can be anything, from a technical project for a new customer to an internal project, such as planning the holiday party.

3. Focus on a great company culture

Some of the best companies to work at are the ones that employees feel are unique. Building a great company culture can actually be quite simple and may help you to find and retain strong employees. A game room where employees may take a break and decompress when they’re feeling burned out can do wonders.  At CNS, we take pride in our company culture program we call Attitude!.

4. Recognize people for a job well done

One of the biggest possible motivators is acknowledging your employees for doing a good job. When you’re working away at something and feel like nobody appreciates it, it can make your effort seem completely pointless – regardless of its effect on the company.

Something as simple as a company-wide email highlighting their accomplishments can re-ignite motivation and make employees want to continue working hard. Although the attention may embarrass some, many people like to know that others appreciate their effort. At CNS we reward people every month with “kudos” written by management; every quarter with Attitude! awards; and every year with a President’s Award.

All of these techniques are simple, affordable and can do wonders when it comes to motivating employees. Consider one or two of these ideas to see how they may affect employee morale and motivation.

For more examples of inexpensive employee motivators, check out this article.


Questions You Should Ask on a Job Interview

Tuesday, March 15th, 2011

I have conducted job interviews for many years, and in fact am currently assisting with mock interviews for students who are part of the Montgomery County Business Roundtable for Education program through Corporate Network Services’ Community Counts program.  I’m usually the one asking all the questions, but at the end of the interview, I ask job applicants and students if they have any questions for me. The following are some of the better questions I have been asked:

1.    Why is this position open?
2.    How does this position contribute to the company’s overall profitability and success?
3.    I was looking at your website; can you tell me how this position interacts with the other components of your company?
4.    If successful in this position, what could I expect in terms of a career path?
5.    What do you like about working here?  How long have you been with the company?
6.    How would my performance be measured?
7.    How do my skills compare to other candidates you’re interviewing?
8.    Who is responsible for making the final hiring decision?
9.    What is the most pressing business issue facing this department right now?

Asking these questions will demonstrate to the interviewer that you have prepared for the interview and you are interested in the job.  Good luck!