Financial Planning Company Business Owner Achieves Peace of Mind with Corporate Network Services as his Outsourced IT Department

Some small business owners contact an IT vendor when they have had a system crash—a bad time for both partners involved!  Others look for an IT partner when they haven’t yet had a crash, but something may have raised a red flag of concern in their minds.

Such was the case for Patrick Carroll , CFP^® and founding partner of Wealth Strategies Group, a financial planning company based in Rockville, MD.  Patrick received an email from his virus protection software saying it had expired and asking if he wanted to  renew.  “What??!!,” thought Patrick.  Patrick had a part time “IT guy” and thought that his virus protection was being provided as part of that service! Lapsed virus protection was only part of the problem inherent with having “an IT guy.”  Patrick and his employees were never sure when the “guy” would show up.  The staff  was forced to find their own work-arounds, live with the problems, or defer projects until he was onsite, a practice that was undoubtedly affecting productivity.  Having IT in house  was not supporting the business in a proactive manner.

Client Was Impressed with CNS’s Business Approach

When Patrick decided he wanted to outsource his corporate IT services, he interviewed three potential IT partners and included Corporate Network Services because it was a referral from a trusted colleague.  From the initial meeting, Patrick was impressed by CNS’s approach.  The professional consultants didn’t lead with hardware and software like the other companies did.  Instead, they took the time to understand his business goals and the bigger picture of how IT could support his business.

CNS  matched Patrick’s company with our managed services solution, called PROSuite^TM, which provides remote network monitoring and remediation and access to our people-friendly help desk.  PROSuite also includes a “virtual CIO”, a monthly meeting with a CNS expert to discuss technology strategies that will improve Wealth Strategies Group’s business. We also provided him with our remote back up solution, the Continuity Centre, to eliminate the pain of taking back-up tapes off-site.

“The keys to our choosing CNS were  knowing we’d be up and running soon after a disaster with the off-site back up solution, and the ability to have problems fixed remotely on line,“ says Patrick.

CNS Solves Problems Fast and with Friendly People

Patrick figures he is spending double what he did for his “IT guy,” but problems are being fixed faster and more importantly, overall productivity has improved allowing him to improve service to his customers.  “This is exactly what we want to provide to business owners,” says Corporate Network Services CEO Karen Kalantzis. “CNS strives to help our customers make money, save money, find new clients, or retain current clients.”  “I hired CNS for peace of mind and productivity,” admits Patrick.

Wealth Strategies Group employees agree.  They find that the proactive PROSuite services prevent some problems from ever occurring, they get problems fixed faster and get more problems fixed, which makes them more productive workers.  They appreciate the ability to call CNS or put in a support ticket remotely.  “CNS employees are always very pleasant, nice people and that’s important,” adds Patrick.

When asked what advice he would give to other small business owners about choosing an IT vendor he has this to say:  “It’s more important to make sure you have a good quality vendor as opposed to being cheap.  Don’t be penny wise and pound foolish.”

About the Companies

Corporate Network Services is an award winning, business minded IT services partner founded in 1993 that helps business owners achieve their business goals with the use of technology.  If you are wondering how well your IT network is supporting your business, contact them at www.cornetser.com or info@cornetser.com.